Exchanges/Returns
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request a exchange. We do not issue refunds.
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need your order number ready.
To start a exchange, you can contact us at info@thelunava.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do charge a return shipping fee and restocking fee of $8.00 if you want to make an exchange. The item should be equal or more value than the item being exchanged.
You can always contact us for any return question at info@thelunava.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
